Refund policy

As a small business that uses a sustainable 'made to order' business model; we are unable to offer refunds unless the item is faulty and or has a manufacturing issue. This is due to the costs needed to make each item in our labour process. We do not allow refunds for incorrect sizing or if you no longer want the item. We want to assure you at this time that no customer has ever had an issue with the sizing or quality of our items.

If you have any questions regarding sizing please email us at info@sundarahswim.co.uk.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@sundarahswim.co.uk. Please note that returns will not be accepted without prior communication with the above email address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sundarahswim.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sundarahswim.co.uk.